4. Document Commitments
If it isn’t written down, it didn’t happen.
Let’s call it capture amnesia. We hold meetings to solve problems and assign people to work on solving those problems. They commit in the meeting and then promptly forget (or simply) don’t follow through with commitments.
Whose fault is this? YOURS
Verbal understandings, verbal commitments, implicit directions, assumptions and handshakes are insufficient.
As the capture manager, you must document commitments to make progress. Documenting commitments allows you to hold people accountable if you aren’t making progress.
Your team may be well-intentioned, but they are human. Humans are lazy. Humans are forgetful. Humans may even have alternate agendas.
5. Anytime you fail, document your personal lessons-learned
Our failures serve as the proving grounds to become the best version of ourselves. After we endure the most difficult experience of our lives, we can look back upon it wiser than before. Time gives us the gift of perspective.
After these moments of failure, regardless of the scale of the failure, it’s important to document what you learned from the experience. The benefits are numerous. You deal with your emotions around the failure. You analyze what you could have done differently. You realize what you should have noticed, but you missed. You grow.
We will always fail. Wouldn’t it be great to fail in new ways though?
Call to Action
Start adopting these practices more regularly. I’m confident they work. If this advice resonates, please feel free to share, comment or connect.